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The Importance of Digital Inclusion

The internet helps us stay connected and streamlines our daily lives – especially at work. This was particularly true during COVID.

With many workers clocking in from home during lockdowns, we were relying on the internet more than ever to communicate and carry out our daily tasks. And this is still the case for those who continue to work remotely.

But as important as getting online is in this modern, post-pandemic world, research shows 11% of Australians are considered highly excluded from Australia’s digital transformation.

RAQ’s Talent and Diversity Manager Ben Bolt discusses the importance of digital inclusion and how businesses can be more digitally inclusive.

 

What is digital inclusion?

“Digital inclusion is based on the premise that everyone should be able to make full use of digital technologies and the benefits they bring.” – Australian Digital Inclusion Index

But while getting online is second nature to many, some people are still being left behind.

This might be due to:

  • Digital literacy – Ability and confidence using technology/the internet
  • Availability – Availability of internet and connected devices in their area
  • Affordability – Financial means to get online
  • Accessibility – Whether digital devices and information are catered to specific needs, languages, impairments, disabilities, etc.
  • Domestic and family violence – Some perpetrators of domestic abuse restrict and or/monitor their victim’s access to devices and/or the internet.

 

Why is digital inclusion important?

“COVID-19 meant many of us turned to the internet to connect with our family, friends, and networks, as well as access to important services like health and counselling, education, banking, shopping, and to work,” Ben says.

“It’s changed the way we live and will continue to influence how we do these things in future.”

“Where people or communities have limited or no access to the internet, or access to the information and services it provides in a meaningful way, it’s not possible to develop this digital skillset or benefit from these changes,” he explains.

“This lack of access can affect the most vulnerable people and communities in our societies, and can be especially true for some First Nations (Australian Aboriginal and/or Torres Strait Islander) Peoples, refugees and migrants, the elderly, People living with a Disability, culturally and linguistically diverse people, and socially isolated people.”

 

How can businesses be more digitally inclusive?

It’s up to businesses to ensure digital inclusivity for their team members and for the people accessing their website and digital information.

Ben suggests expanding your thinking around what kinds of people might be accessing your online content.

“Add captions to your video content, and where possible, consider making content available in different languages,” Ben suggests.

“This can aid people with disabilities, learning difficulties, visual impairments, and people who speak English as a second language.”

When it comes to getting staff members online, you can be digitally inclusive by:

  • Providing initial and ongoing training for staff members using digital devices and platforms
  • Regularly asking for feedback to ensure staff members are confident with digital processes
  • Providing how-to guides and FAQs to help staff members troubleshoot themselves.

 

We offer tips to protect your digital safety in this blog post: How to Stay Safe Online

MoneyWise Community Day 2021

How’s your financial literacy?

Financial literacy is a skill like reading or writing. You can learn to take control and reduce your stress.

MoneyWise Community Day offers free workshops with experts who can help you put the pieces of your money puzzle together.

There will also be a jumping castle, giant Jenga, face painting, balloon animals, live entertainment and more.

Come down and let the kids play while you talk to experts about budgets, scams, elder abuse, and debt. We’re here to help you reduce financial stress and improve your future.

Located at the Logan City Gardens next to the water park – 12 Civic Parade, Logan Central.

For more information, contact [email protected] or call 0437 215 581.

Register to attend workshops you’re interested in here: https://bit.ly/2W613FE

How to Address Discrimination

Discrimination happens all around us, both online and in real life. It makes people feel unsafe, unwelcome, and like they have to hide who they are.

Whether you’re a part of a group that typically experiences discrimination or not, it’s important that we do all we can to let those on the receiving end know they are welcome and safe.

Speaking out against discrimination (when safe to do so) can be an important way to show support.

We offer some advice to address discrimination when you witness or experience it in your life.

What is discrimination?

Discrimination is the unfair treatment of people and groups based on traits such as race, gender, age, or sexual orientation. It can be extremely damaging and, in many cases, is against the law.

Mission Australia’s Youth Survey Report 2020 revealed that young Australians aged 15-19 years old have significant concerns relating to equity and discrimination.

For the first time, equity and discrimination was reported as the top national issue for young people, rising from third place in 2019 (24.8%) to the top spot in 2020 (40.2%) – an increase of more than 60% year on year.

Discrimination can happen anywhere, from school and work to the shopping centre and on public transport. Obvious examples of discrimination might be someone not getting a promotion because they’re pregnant, or someone of Asian heritage being blamed for COVID-19.

Here are some other more general examples of discrimination:

  • Being teased, bullied, harassed, or threatened
  • Being excluded or left out
  • Being ganged up on
  • Being made fun of
  • Being made to do hurtful or inappropriate things
  • Having to defend who you are and what you believe against stereotypes.

 

Speaking Out Against Discrimination

If you see something that makes you uncomfortable, you can voice your concerns. It’s important to make sure you keep your safety your number-one priority in these situations, though.

Sometimes, speaking up can put you at risk of being hurt – whether physically or emotionally.

If you don’t feel confident or safe taking a stand against discrimination, you can show support in other ways, like by offering help to the person/people affected so they don’t feel alone.

Or you can ask someone with authority to step in, like a parent, teacher, boss, or even the police.

If you feel like it is a safe situation for you to speak up, you might like to keep these things in mind when addressing discrimination:

  • Be calm and direct. If you can’t stay calm, try walking away and approaching the person later.
  • If possible, ask someone to join you so you’re presenting a united front. There’s safety in numbers.
  • Use “I” statements to avoid sounding accusatory. For example, “I noticed you singled this person out” or “I’m uncomfortable with that joke.”
  • Explain that what they’ve said or done has upset you or could hurt others. If they’re speaking out of ignorance, this could be a good opportunity to educate them and help them see a different perspective.

 

If you’re impacted by discrimination, counselling might help. Our counsellors can support you to explore the issues you’re facing and find possible solutions. You can learn more about our counselling service here, or call 1300 364 277 to make an appointment.

What to do When You’re Jealous of Your Friend

Does your friend’s good news fill you with envy instead of happiness?

Jealousy is a normal emotion that can help us learn more about what’s important to us and what we want in life.

We sometimes feel jealous when someone has something we don’t – whether it’s money, material objects, a relationship, or career success. But jealousy can be harmful if left unchecked, impacting our self-esteem, happiness, and relationships.

We hope these tips help if you’re struggling with feelings of envy in your friendships.

 

Confront the feelings

Take notice the next time you feel envy, and ask yourself what the emotion is trying to tell you. What’s making you jealous? Try to get to the root of the issue.

You might notice your envy is triggered by a particular person or topic. Maybe it’s a specific sibling or close friend you get jealous of, or perhaps you turn green when someone achieves a specific goal that you desire or feel insecure about.

Confront your jealousy and look within to learn what it says about your values and your self-worth. Have some self-compassion and remember that envy is a normal emotion; it’s nothing to be ashamed of.

 

Remember it’s you, not them

It can be easy to let jealousy take over and take our resentment and frustration out on the person we’re jealous of. But it’s important to remember that this is your issue, and your friend isn’t hurting you on purpose.

We’re all on our own path in life, and you may not make progress, achieve success or tick off milestones at the same pace as your friend.

If envy is impacting the way you treat your friend, it might help to be honest with them and address it instead of letting it fester.

 

Turn envy into motivation

As uncomfortable as envy can be, it can also be a powerful force for change.

When you pay attention to what makes you jealous, it can point you toward the steps we need to take to achieve our goals.

If you feel jealous of your friend’s new job, it might be a sign you should make a career change. If you envy your friend’s relationship, it might mean you should take action to improve yours or put yourself out there to meet new people.

Turn your envy into motivation to achieve the things you want and live the life you dream of.

 

Want to increase your support network? Talking to a counsellor can help you find ways to cope with feelings of envy and insecurity. You can call 1300 364 277 to book an appointment face to face, over the phone or via Zoom video call.

Are you putting your happiness on hold until you achieve a goal? If you suffer from “I’ll be happy when” syndrome, you might like our blog post How to Stop Waiting to be Happy.

What to do When Your Parents Don’t Share Your Beliefs

They say our differences bring us closer together, but this isn’t always the case when it comes to politics, religion, and other topics that can be sensitive.

It’s normal for us to disagree on things from time to time. We all hold our own values and beliefs, even if we share DNA. But it can range from a little uncomfortable to infuriating when we’re constantly clashing with our parents.

We hope these tips help you keep your cool and get along with your parents, even if you butt heads over the big stuff. Unless they have some truly toxic beliefs, your aim should be to get your point across while maintaining your relationship.

 

Stay calm

While it may be tempting to raise your voice or roll your eyes, this can quickly turn an uncomfortable conversation into a heated argument. Even if your parent is getting snarky, don’t match their attitude in response.

Avoid insulting or belittling them, and whatever you do, don’t tell them they’re wrong. This can feel judgemental and trigger defensiveness. If you think your parents are wrong, say “I disagree” instead, and explain why.

If you’re feeling really hurt or angry, take a deep breath and let them know you need to take a break and walk away.

 

Listen

Everyone is entitled to their opinion – no matter how different it might be from your own. Respect that your parents have their own beliefs based on their experiences, and listen to their point of view. Don’t interrupt. Don’t argue. Allow them to finish before you respond.

Of course, this doesn’t apply if you’re being spoken to in a way that makes you feel uncomfortable. If your parents are yelling or using abusive language, tell them you’re going to walk away until you can have a calm and respectful conversation.

 

Don’t try to change their mind

If you find an opportunity to educate your parents – great! But remember there’s a difference between sharing information that supports your opinion, and forcing your beliefs onto other people.

Constantly trying to convince your parents to take your side can be exhausting. Remind yourself that it’s not your job to change their mind.

 

Know what topics to avoid

You don’t have to engage in conversations that make you feel upset or offended. If certain topics are causing too much tension or conflict in your relationship, it might be time to set some boundaries. Find an appropriate time to suggest you agree to disagree and keep that topic on lockdown for now.

If your parent continues to broach the subject to get a rise out of you, calmly tell them you’re not engaging, and walk away if you need to.

 

Separate your relationship from your disagreements

When someone disagrees with us on something we feel strongly about, it can be easy to let that difference of opinion impact our opinion of that person. But if you want to maintain your relationship, it’s important to try to separate your parent from their beliefs.

If they support you and treat you with respect outside of that disagreement, it might help to look at the bigger picture and keep this and all their other positive qualities in mind for next time.

 

If you need some extra support navigating tricky relationships, talking to a counsellor can help. Call 1300 364 277 to make an appointment with one of our counsellors in person, over the phone, or via Zoom video chat.

How to Stop Sweating the Small Stuff

Do you lose your cool over what other people might consider to be minor hassles? Do you let being stuck in traffic, spilling your coffee, or a rude cashier ruin your day?

Constantly getting upset over little things can take a toll on our mental and physical health. A recent study found that older men who obsess over little, everyday annoyances tend to live shorter lives than those who let things go.

You’ve probably heard the saying “don’t make a mountain out of a molehill”. But even if we know we shouldn’t sweat the small stuff, it can be a hard habit to kick.

Learn how to stop worrying about the little things with these three steps.

 

Put things into perspective

Most things that happen to us have the potential to be as small or as big as we choose to make them.

If your knee-jerk reaction is to blow up over trivial things without thinking, it might help to take a step back and consider a new perspective.

Ask yourself:

  • On a scale of 1 to 10, how bad is it really?
  • Will I still be upset in 5 minutes, 5 hours, 5 days, 5 weeks, 5 months or 5 years?
  • Is this something within my control that requires a solution, or does it require moving on?
  • Is it possible I’m blowing this out of proportion?

These questions can help you take back control and decide whether it’s worth your time and energy worrying.

You might also like to make a list of all the small things that regularly get under your skin. This could be anything from not finding a parking spot straight away to getting stuck behind people who walk slowly. Writing these down can help you explore why they bother you and how significant they really are in the grand scheme of life.

 

Acknowledge the good

We’re hard-wired to focus on the negatives, so we often miss all the good stuff going on around us. We’ll notice the one time things go wrong and take for granted all the times things went right.

Make a habit of looking for the good and celebrating little wins each day. Hit all the green lights on your way to work? Awesome! No line to get your morning coffee? Great! Having a good hair day? Good for you!

Consciously choosing to focus on things you’re grateful for can help stop negativity and rumination in its tracks. With all the good you’ve got going on, you might find it harder to care about small inconveniences.

You can learn more about the scientifically proven benefits of gratitude here.

 

Find coping strategies that work for you

Changing our behaviour patterns can take a lot of time and dedication. If you’re struggling to stop sweating the small stuff, it can be helpful to expand your stress-management toolkit with strategies that support your desired changes.

Some common strategies for coping with stress include:

  • Breathing exercises – Pausing to take a few deep breaths can help slow your heart rate and reduce stress. Belly breathing in particular is thought to reduce tension and help you relax. You might like to try this type of breathing in bed before you go to sleep.
  • Meditation – Meditating can help increase your self-awareness and reduce feelings of stress and anxiety. Guided meditations are a good place to start.
  • Journalling – Keeping a journal is a great way to explore your thoughts and feelings. It allows you to vent about your frustrations and release tension in a healthy way.
  • Physical exercise – This is another healthy way to release tension and get some of those overwhelming emotions out. Exercise is known to reduce anxiety and depression and improve your mood and self-esteem. We should all be aiming for at least 30 minutes a day.
  • Counselling – If you need help finding coping strategies or just want to talk, counselling could be a good option. Here, you can explore your emotions without judgement and find solutions in a supportive environment.

RAQ provides counselling for a range of issues including stress and anxiety. You can learn more about our counselling services here, or call 1300 364 277 to make an appointment.

If you found this helpful, you might like our blog post How to Stop Waiting to be Happy.

Benefits of Gratitude

Counting your blessings does more than just put you in a good mood.

According to several studies, practising gratitude can have real benefits for mental and physical health. From reducing stress to improving immune function, introducing some gratitude could be the key to a happier and healthier life.

Discover some of the scientifically proven benefits of gratitude, and different ways you can acknowledge the good things in your life each day.

 

Gratitude makes us happier

How would you like to boost your long-term happiness by 10%? Research shows that keeping a daily gratitude journal can do just that. By simply writing down three things that went well each day, you can consciously pay attention to the positives in life, which can make you feel more positive about your life overall.

This concept is backed by science. When a person expresses or receives gratitude, the brain releases dopamine, a feel-good neurotransmitter. It contributes to feelings of pleasure and satisfaction as part of the reward system.

But gratitude doesn’t just boost positive emotions – it can also reduce the negatives.

“Gratitude blocks toxic emotions such as envy, resentment, regret and depression, which can destroy our happiness,” says Robert Emmons, Professor of Psychology at UC Davis and a leading scientific expert on the science of gratitude.

“A grateful mind will allow you to be less stressed and feel more positive emotions. Research suggests thinking of things you are grateful for has a positive impact on how you feel and behave,” explains licensed clinical psychologist and neurotherapist Catherine Jackson.

 

Gratitude makes us healthier

Apparently, grateful people are healthy people! Research shows those who practise gratitude experience fewer aches and pains, and report having better physical health than those who don’t.

A 2015 study found that gratitude and spiritual wellbeing are related to improved sleep quality, energy, self-efficacy, and lower cellular inflammation. Another study found that practising gratitude can lower blood pressure and improve immune function.

While research on the relationship between gratitude and physical health is still developing, existing studies show there is a connection. So whether it’s a placebo effect or not, practising gratitude could give you some physiological signs of better health.

 

How to Practise Gratitude

Keen to experience the benefits of gratitude for yourself? These are some of our favourite ways to practise gratitude each day. You can try one, all, or a combination of your favourites.

Keep a journal

Make a habit of writing down three things you’re grateful for at the end of each day. From seeing a cute dog to getting positive feedback from a colleague, they can be as small or big as you like. This is a great reminder than while every day may not be good, there is some good in every day.

Thank someone

Appreciate something someone did or said that had a positive impact on you? Make it known in person or via a letter or email. Studies show expressing gratitude can improve your relationships – both in your personal life and at work. Those who take time to show appreciation for their partner report feeling more positive toward the other person, and employees who receive recognition from their managers report feeling motivated to work harder.

Meditate

Use mindfulness meditation to focus on the things you’re grateful for in the present moment. This could be the warmth of the sun, the pleasant sound of silence, or the strength of your body. If you’re looking for a new morning ritual to start the day in a positive mindset, this could be just what you need.

 

If you’d like to speak to a professional about how you can adopt a more positive mindset, our counsellors can help. Learn about our confidential counselling service and how to book an appointment here.

For more advice, check out our tips to silence your inner critic.

How to Silence Your Inner Critic

Sick of the little voice in your head that tells you you’re not good enough?

We’ve all experienced self-doubt at one time or another. It’s only human to have an internal critic – no matter how self-assured or ‘successful’ you are. But what happens when you become captive to the criticism and judgement you put on yourself?

A negative inner monologue can have serious impacts on your self-esteem, relationships, and life in general. It can eat away at your confidence and hold you back in big ways.

We wouldn’t accept this criticism from a friend – so why do we accept it from ourselves?

While you can’t simply switch it off, we hope these tips to quiet your inner critic help you deal with negative background noise in a healthy way.

 

Challenge negative thoughts

Our inner critic feeds on fear and often fails to consider the facts. Challenge negative thoughts with the truth. Ask yourself if these thoughts are backed by evidence, or if your mind is playing tricks on you out of fear. Then, try replacing unwarranted and overly judgemental thoughts with realistic ones.

For example, you might be heading home from a social interaction and are thinking “I’m so boring and never add to the conversation”. Replace this harmful self-talk with something more realistic, such as “I’m a good listener and my friends enjoy my company”.

An easy way to do this is to imagine a good friend coming to you with the issue, and what you’d say to comfort them. Try saying these things to yourself.

 

Identify the root cause

Go one step further and explore what fears and limiting beliefs are driving your inner critic. Where are these negative thoughts coming from? What’s really going on? What’s your inner critic trying to tell you?

Maybe you’re telling yourself you’re not good enough because you’ve been hurt in the past. Maybe you’re insecure about how you look because you’re comparing yourself to others.

Once you’ve identified the root cause of negative self-talk, you can start addressing these issues and work toward healing.

 

Focus on your strengths

If you have an overactive inner critic, you probably spend most of your time focusing on your perceived flaws or weaknesses. But what about all the great things that make you who you are?

Give yourself a confidence boost by focusing on your strengths and celebrating what’s great about you. You might make a list of all the things you like about yourself, the times in your life when you were really proud, and the nice things people have said about you in the past.

Write these down and keep them somewhere you’ll see them every day, such as next to your bed or on your bathroom mirror. These daily reminders can help boost your self-esteem and put you in a positive headspace.

 

Rethink how you see others

If you catch yourself being critical and judgemental of others, that toxicity is sure to seep into your self-talk, too. Negative thoughts of any kind can breed a nasty inner monologue that can be harmful for you and those around you.

Reconsider how you think about other people, and train yourself to quit criticising and focus on the positives. Once you start celebrating others, you might find celebrating yourself comes more naturally.

 

If you’d like some support addressing issues around negative self-talk and building self-esteem, our experienced counsellors can help. Learn more about our counselling services and how to book an appointment here.

10 Motivation Tips for When You’re in a Slump

We all have bad days (and weeks). Even the most determined and driven people suffer slumps now and then.

Whether you’re feeling down or simply stuck on Planet Procrastination, it can be hard to find the motivation to make things happen when you’re in a slump.

Slumps or ruts can leave us feeling unmotivated, unproductive, guilty, lost, frustrated – you name it. Get unstuck and make your comeback with these 10 tips to get motivated again.

 

1. Check Your Basic Needs

Do a mental audit of your recent lifestyle. Have you been getting enough sleep? Eating nourishing foods? Moving and exercising regularly? Checking in with your support network? Is your environment tidy and organised, or cluttered and messy?

Lifestyle and environmental factors can have a huge impact on your motivation and morale, and addressing these basic needs can help you get back on track.

 

2. Ditch Your Biggest Time Waster

What are you doing instead of what you should be doing? Life is rife with distractions, from scrolling through social media and watching Netflix to texting friends and checking what’s in the fridge (again).

Pinpoint what’s chewing up most of your time and determine how you can eliminate the temptation. For example, if you’re lurking through Instagram instead of exercising, delete the app until you’ve finished your workout. If you’re texting friends instead of working on that big project, put your phone on silent or leave it in another room until later.

 

3. Focus on One Thing at a Time

Having too much on our plate at once can sap our energy and have us running from our responsibilities. If you’re feeling overwhelmed, try focusing on just one goal at a time. Make it a small, achievable goal that you can accomplish with little time and effort.

Chances are once it’s complete, you’ll feel a sense of accomplishment and motivation to keep ticking off your other to-dos.

 

4. Just Start

It’s a bit of a catch 22, but motivation is created by action. Many people believe that doing something will give you motivation, and waiting for motivation to do something is pointless. It’s a little like the chicken and the egg.

Starting can be the toughest part, but once you’ve made a move, you’ll likely find yourself on a roll and keen to maintain momentum.

So in the wise words of Nike – just do it.

 

5. Give Yourself an Incentive

There’s nothing wrong with a little self-bribery if it gets the job done. Reward your efforts with your favourite takeaway or an online purchase.

Or create something exciting to look forward to (e.g. a weekend trip away or a fun event with your friends) to give your mood a boost.

 

6. Make a Vision Board

Thinking about your goals and dreams every day can help you remember your ‘why’. Maybe you’re studying for a career change, or sacrificing nights out to save for an overseas trip.

Whatever your ‘why’, looking at a vision board each day will make it easier to visualise what success will feel like, and this will help you stay focused, excited, and motivated to get there.

 

7. Commit Publicly

It’s easy to give up on goals we’ve set in private. It’s harder to surrender to defeat when there are other people counting on us.

Research shows sharing your goals with someone whose opinion you value can make you more dedicated and unwilling to give up. So find those people you want to impress – whether it’s a friend, family member, or mentor – and commit to your goals publicly.

 

8. Make a List (or Two)

Got a lot going on in your life? Juggling work, friends, family, and everything else that fills our days can take its toll – especially if we’re not organised.

Lists can help us determine our daily priorities and get on top of our to-dos. You might have a monthly goals list broken down into weekly and daily to-dos to help you stay motivated. Just think of the satisfaction you’ll feel when you cross everything off before you go to bed.

 

9. Get Inspiration from Others

Energy is contagious. If you’ve been stuck in your head while you’re stuck in a slump, you might need to look to an external source for a boost.

Talk to positive people, read inspiring books, listen to uplifting music, scroll through motivational quotes, or go for a walk in nature. Inspiration can be found just about anywhere if you seek it out.

 

10. Change up Your Routine

We can all get bored when every day is the same. If you’re feeling stagnant and uninspired by the monotony of your day-to-day, it might be time to make a change and break an aspect of your routine.

For example, you might set your alarm for an hour earlier to go for a walk or make a healthy breakfast. Or maybe you’ll swap your nightly Netflix for a book or podcast, or a phone call to a friend.

This shock to the system might shake up your mindset and inspire some new ideas.

 

If you’re going through a tough time and need someone to talk to, our experienced counsellors can help. Learn more about our counselling services and how to book an appointment here.

Response to Black Lives Matter from CEO Ian Law

I, along with millions around the world, have watched with dismay as racial tensions escalate globally and echo the calls for social, structural and systemic reform here in Australia.

Relationships Australia Queensland remains committed to reconciliation and our work with First Nations peoples.

We stand in solidarity with First Nations peoples in seeking peaceful resolution to address racism, and the social and structural imbalance of the system that they have inherited through colonisation.

We recognise First Nations peoples and support their right to self-determination.

Our work is focused on building respectful relationships where there is no place for violence.