Contact Us
We're Here to Help
If you have questions or concerns about your relationship, family, or any other aspect of your personal life, please call our Client Contact Centre on 1300 364 277 to discuss which of our services will best support you.
Please note we are not a crisis service. If you need urgent help, call Lifeline on 13 11 14.
For general RAQ enquiries, please fill out the contact form on this page.
For media enquiries, please select Media from the drop-down menu on the contact form.
You can also view our FAQs to find answers to some common questions about RAQ and our services.
Complaints, Compliments & Suggestions
We’re committed to providing quality services. We welcome you to lodge a complaint, compliment or suggestion by clicking here. For more information, read our Complaints and Feedback sheet.
Whistleblower Management Process
Step 1: Tell us about what you suspect is occurring
You can raise a suspected crime/non-compliance/misconduct in a variety of ways:
- Complete the whistleblower form; or
- Speak to a Manager at any of our venues who is not directly involved in the suspected activity you are reporting.
Step 2: We contact you
We will contact you within 5 working days to let you know we have received your reported information and what we will be doing next. You will be introduced to the independent Whistleblower Protection Officer for support throughout the process.
Step 3: We work with you to conduct an initial investigation
We will contact you within 5 working days to let you know we have received your reported information and what we will be doing next. You will be introduced to the independent Whistleblower Protection Officer for support throughout the process.
Step 4: Further investigation and/or a result is reached
We will notify you of the result of the investigation and in some instances, we may refer the matter to an external authority, like the Police or Ombudsman, for specialised review. In any case, we will let you know the outcome of your report and any action that we have taken as a result of it. You can view our full Whistleblower policy here.
