Family Support Services
Family Support Service (FSS)
Together, we'll find a way to improve wellbeing for your family and children.
Overview
FSS is a free service that provides support to families and children to help them improve their wellbeing, and foster strong, positive familial relationships.
Our goal is to equip you with the parenting and living skills and education you need to work through difficult times, and prevent and navigate challenges and escalations within your family. We’ll help you identify your family’s needs and support you with meeting them through a range of services including groupwork, counselling, community involvement, and education.
Who is this service for?
FSS is for families with children under 18-years of age who are experiencing challenges and issues with family wellbeing and want to improve their relationships.
She has genuinely improved our lives and has been an anchor for our family.
I want to say thank you to our caseworker for all her efforts for our family. She has genuinely improved our lives and has been an anchor for our family.
This service was crucial in how far we’ve been able to progress.
Thank you.
L, 38
,
FSS client
How can I access FSS?
To access FSS you will need a referral. This referral can either come from a government or non-government agency, or if you would like to organise a self-referral, you can call us on 1300 364 277 for more information.
Once we have received your referral, one of our practitioners will contact you and organise an intake session with you.
The Benefits of FSS
- Develop and improve coping skills to better manage family difficulties and crises.
- Enhanced parenting skills.
- Improved relationships within the family unit.
- Increased capacity to care for and support your children.
- Connecting you with your community and creating a support network.
- Assistance with household management and adopting daily routines.
- Access to health and welfare services, including doctors, counsellors, drug and alcohol services, sexual health services, and child health specialists.
What do I need to know about Family Support Service?
FSS is delivered through a range of channels to best suit your needs. You can access the service either at one of our venues, via telephone or virtually, and we also offer home visits.
This service is offered at two of our venues, and FSS delivery is slightly different at each venue.
If you are accessing Family Support at our Townsville venue, you will have the option to join parenting group education sessions, solo education sessions, the Triple P Parenting Program, and / or counselling sessions. Our Townsville Family Support Workers are also able to provide home visits.
Our Strathpine venue also offers parenting programs as part of FSS, including Circle of Security which supports parents of young children with improving their parent-child relationship(s) and their understanding of their child.
