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How satisfied are clients with RAQ’s Gambling Help Service?

The Gambling Help Service (GHS) is a free service for people affected by problem gambling, and their family members. The service is funded by state governments, and various not-for-profit organisations, including Relationships Australia Queensland (RAQ) provide this service across Australia.

RAQ’s Research Team surveyed 104 clients accessing the GHS to assess their satisfaction with the service they received. The clients reported high levels of satisfaction, with an average score of 41 (Maximum score=48), with more than half reporting that they were ‘very satisfied’ with most aspects of the service, such as, the quality of the program they received and the counsellors knowledge, support and approach.

A large proportion of clients also agreed that they would recommend the service to a friend in need of similar support.

If you or someone you know needs support in relation to gambling, please contact the 24/7 Gambling Helpline on 1800 858 858. More information about this service can be accessed here

RAQ Relationships Counsellor celebrates 35 years’ service

Image: Team Leader Brett Smith (L) congratulates Greg King

After a successful career in Telecommunications and Photography, Greg commenced study to become a counsellor in his 30s, some 40 years ago. The career change was spurred on by a very personal realisation.

“I discovered that there was a different way to manage emotions to what was taught to young men in those days…”

“I discovered that there was a different way to manage emotions to what was taught to young men in those days, and I wanted to understand that and to pass that knowledge on to help others” Greg said. 

Across his career, Greg has worked in various counselling and leadership roles across the state, from Sessional Counsellor in Townsville, to Regional Director in Rockhampton.

The early 2000s saw Greg relocate his family to Brisbane to be near his ageing parents, where he took on the role of Senior Counsellor in Spring Hill’s Domestic Violence program.

As part of his role as a Relationship Counsellor, Greg has worked as a Youth and Family Counsellor at Marsden State High School since 2005. It was here that Greg developed the X-Men program, aimed at supporting high school aged boys who have been referred with emotional and behavioral issues, and many with complex trauma.

“We help the boys learn how to say no to invitations to violence and self-harm…”

“The goal of X-Men is to practice what it means to be a respectful young man, have a healthy relationship with yourself and others, and hold yourself and others accountable for being good citizens” said Greg.

“We also help the boys learn how to say no to invitations to violence and self-harm, and how to ask for help” he added.

X-Men sessions are held three days a week, and attended by students from all grades. The boys support and champion each other, and learn to relate to others without anger, instead relying on four emotions in communication: hurt, sad, scared, and powerless.

Now almost 72, Greg had planned to retire at 65. But his strong sense of purpose and dedication to the boys keeps him going year after year, and he now has no plans to retire in his 70s.

“I have students who are having a really hard time say they’ll stay in school until year 12 only if I can stay doing X-Men until they finish – how can I leave these boys?” he asked.

“It’s been the high point of my career”_

When asked what it means to Greg to have had the opportunity to impact so many young lives in such a positive way over the years, he is visibly emotional.

“It’s been the high point of my career” he said.

“It started with me wanting to understand and build a more positive relationship with my father, have fulfilling, loving relationships with my kids, wanting them to have the same, and then wanting to share it with others.”

“It’s generally in these young boys to do the right thing, but society gets in the way. They just need someone to show them how”.

Neighbour Day 2019

Neighbour Day is Australia’s annual celebration of community, encouraging people to connect with those who live in their neighbourhood.

Whether through a cuppa, a picnic in the park, or a message of support; Neighbour Day is the perfect opportunity to say thanks for being a great neighbour and for being there to lend a hand.

“I had always wanted to have a caring, connected neighbourhood but didn’t really know where to start. Neighbour Day gave me ideas, tools and an excuse to get on with it. Many people say they have been meaning to get to know their neighbours, but just don’t get around to it. Neighbour Day provides a time frame and and support to do just that.”   Neighbour Day host

When?

Neighbour Day is celebrated on the last Sunday in March every year with the aim of fostering strong personal connections that last the whole year round. Every day can be neighbour day.

The annual theme for Neighbour Day 2019 is Loneliness: What neighbours can do to create connections.  

In 2019, Neighbour Day falls on Sunday 31 March.

Why?

The principal aim of Neighbour Day is to build better relationships with the people who live around us, especially the elderly and vulnerable. Neighbours are important because good relationships with others can transform communities. Social connection also makes us feel better as it helps prevent loneliness, isolation and depression. Neighbour Day brings together like-minded people, resources, and organisations to grow stronger, well connected communities. And make us all feel better about the world!

Who?

Responsibility for Australia’s Neighbour Day belongs to every person, in every community. We want to work with individuals, families, neighbourhoods, communities and organisations to help grow Neighbour Day, so that we can all live in communities that are welcoming, kind and supportive.  More… 

Neighbour Day is managed by Relationships Australia.

Registering your Neighbour Day event

We encourage everyone organising a Neighbour Day event, or planning on doing something neighbourly, to register your action.

By registering you are putting up your hand to show that you and your neighbours want to create a stronger community.

It takes less than 30 seconds to register with our online form!

By registering, you:

  • Get access to our FREE resource e-kit  to help make organising your event easy
  • Help us to see where and how many people have caught the Neighbour Day bug
  • Keep up to date on neighbourly news and ideas

If you prefer not to register your support, you can still access the Neighbour Day resource e-kit.

RAQ spreading Wellbeing

Lots of research shows us that happiness is linked with longer and more fulfilling lives, better mental and physical health, stronger relationships and many other psychological, social and economic benefits.

But how do we get to happiness?
A team in the UK has created an approach that moves away from mental ill health towards a focus on positive mental health. It is called the Wheel of Wellbeing (WoW), and has been developed over eight years in conjunction with communities and organisations to shape new ways to improve well-being.

WoW is based on six universal aspects of well-being:

• Body
• Mind
• Spirit
• People
• Place
• Planet

The material that makes up the WoW program has been carefully designed to be easy to understand, appealing and accessible to everyone through its use of clear language and a unique, colourful brand and visual style that engages and energises audiences about the subject of living happier lives.

The Queensland State Government is particularly keen on the program, and a few years ago funded RAQ to start a pilot project using WOW in Logan – the Logan Mental Health and Wellbeing Hub.

The Hub has been a big success, thanks to the hard work of RAQ’s Jan Elston, who has raised awareness, built capacity and developed a solid network in the Logan community and beyond. Now, the Queensland Stage Government has awarded us a contract to expand WOW in more locations across Queensland.

Winning the contract demonstrates how far we’ve come in building capacity in mental health and wellbeing, and gives us the opportunity to better people’s lives by building on the fantastic work that Jan has done. Jan will be leading the program, and is already hard at work. Her initial focus is on delivering training in Atherton to build skills and capacity in the new Hub there. She will also be consulting widely to determine the key regions in Queensland where the WoW program would have the greatest impact over the two years of the contract.

Would you like to know more about the Wheel of Wellbeing? Click here: https://www.wheelofwellbeing.org/

Marriage Equality Bill passes parliament

At 5.58pm on 7 December 2017 history was made by the Parliament of Australia passing the Marriage Equality Bill. The bill received overwhelming support from almost all parties – the Nationals, Liberals, Greens, the crossbench and Labor, and their vote was cheered on by a packed public gallery.

The change is a simple one. From Saturday, 9 December, marriage will be the ‘union of two people to the exclusion of all others, voluntarily entered into for life’. It means that same-sex couples will have the same rights as all other couples.

Relationships Australia strongly believes that marriage equality is critical, and joined the call for Australians to vote ‘yes’ in the recent postal survey. We are pleased to see that yesterday, most elected representatives voted according to their electorate’s wishes.

Marriage equality, quick facts:

  • Australia is the 26th country in the world to legalise same-sex marriage
  • From Saturday, 9 December anybody wishing to marry will be able to lodge a Notice of Intended Marriage
  • The notice of intended marriage starts the one month minimum notice period required before the solemnisation of marriages under the Marriage Act.
  • The first day couples can marry is 9 January 2018

Relationships Australia joins leading health organisations supporting marriage equality

Marriage Discrimination is Harmful to LGBTI Australians’ Health

As leading health organisations we call on the Australian Government to legislate for marriage equality and put an end to marriage discrimination.

It is our shared professional opinion, based on conclusive evidence, that denying people the right to marry is harmful to their health and wellbeing.1

The longer we delay marriage equality, the longer people in LGBTI communities will experience the negative health impacts of being denied access to the same rights, privileges, responsibilities and institutions as the rest of the population.2 This is a burden on these communities as well as our health system.

The evidence clearly shows that LGBTI communities have significantly higher rates of depression, anxiety, substance abuse, self-harm, suicidal ideation and suicide than the general population.3

LGBTI people have poorer health outcomes not because of who they are, but because of societal stigma, discrimination and prejudice that results in their ill treatment and social isolation.

In addition, given past negative experiences, some LGBTI people are also reluctant to access healthcare services, resulting in delayed treatment, which further contributes to poor health outcomes.

Australians have always valued the principle of a fair go for everyone, but LGBTI Australians are not getting a fair go when it comes to marriage, and this inequality is negatively impacting their health.

Discriminatory legislation is an impediment to LGBTI people achieving the highest attainable standard of health. In line with our human rights obligations, Australia must legislate for marriage equality.

Our elected representatives have the opportunity to create lasting and positive change that the community supports. It is time to legislate for marriage equality, and help close the health gap created by marriage discrimination against LGBTI Australians.


  1. http://www.acon.org.au/wp-content/uploads/2016/09/Marriage-Equality-Evidence-Review_web.pdf; https://ama.com.au/system/tdf/documents/Marriage%20Equality%20-%202017%20-%20AMA%20position%20statement.pdf?file=1&type=node&id=46077; https://www.ranzcp.org/Files/Resources/College_Statements/Position_Statements/PS-83-LGBTI-mental-health-2016.aspx; https://mhaustralia.org/general/marriage-equality-statement
  2. http://jamanetwork.com/journals/jamapediatrics/fullarticle/2604258
  3. http://lgbtihealth.org.au/wp-content/uploads/2016/07/SNAPSHOT-Mental-Health-and-Suicide-Prevention-Outcomes-for-LGBTIpeople-and-communities.pdf; https://aspe.hhs.gov/system/files/pdf/75106/report.pdf

World Elder Abuse Awareness Day – June 15

Relationships Australia Qld is supporting the United Nations World Elder Abuse Awareness Day (WEAAD) on Thursday June 15. On this day communities across the world honour our older people, and uphold their right to live in safety, with dignity and respect. WEAAD is an opportunity to make the community aware that many older people experience mistreatment from people close to them, often their family members.

Relationships Australia Qld CEO Dr Ian Law said that WEAAD was an important day to recognise the challenges faced by our Elders and their families, and to assure the community that support is available.

“Relationships Australia Qld offers counselling and mediation services which can support families to navigate the complex issues and decisions related to aging, and reduce the incidence of elder abuse.

“Just as respectful relationships within families protect against issues such as family violence, respect for older family members is fundamental in protecting against elder abuse.” Dr Law said.

Elder abuse is any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological or sexual and can include mistreatment and neglect.

In most cases elder abuse is an intergenerational form of family violence. In 2016, people aged 60 years or over made up just over 5,400 of the family members affected in family violence incidents recorded by Victoria Police (Crime Statistics Agency https://www.crimestatistics.vic.gov.au/).

Warning signs of elder abuse may include an older person seeming fearful, anxious or isolated. There may be injuries, or an absence of personal care. Disappearance of possessions, unexplained financial transactions, and changes to a will, property title or other documents are also of concern. While the mistreatment of an older person may be carried out by a family member, it is often other family members who are best placed to support their parent or grandparent against the abuse, provided they recognise what is happening. Like other forms of family violence, most elder abuse occurs behind closed doors, so it is important for loved ones to watch out for signs, listen and offer help.

To report elder abuse or to seek advice contact the agencies listed on My Aged Care.

To access Relationships Australia Queensland services, phone 1300 364 277.

Working with those impacted by Cyclone Debbie

Clarke Creek is a small community 2.5 hours south of Mackay and one of the remote and regional communities hardest hit after ex-tropical Cyclone Debbie crossed the Queensland Coast almost two weeks ago. The community of approximately 170 residents has been doing it tough coming to grips with the damage and huge financial costs they face as the clean-up in this community continues. Over the weekend, two counsellors from the Mackay venue travelled with a team of other workers from the Department of Communities and other government agencies to provide support and assistance to the Clarke Creek community. RAQ will continue to provide ongoing counselling support to this community working with the Department’s outreach teams from Mackay, Bowen and Proserpine. As the floodwaters recede in Rockhampton and residents begin the clean-up, RAQ continues to work with the local disaster management committee and provide community response services. Our staff are continuing to provide support to clients who access our services and to the broader community. RAQ sincerely thanks our staff for their commitment to their clients and communities and the contribution they have made during the past two weeks. All our venues are now open as usual including Bowen, Mackay and Rockhampton.

Launch of Queensland Violence against Women Prevention Plan 2016-22

On 3rd November 2016, the Queensland Office for Women and Domestic Violence Reform announced the release of the Queensland Violence against Women Prevention Plan 2016-22.  

The Plan has been designed to address the gendered nature of violence against women and represents the final piece of the Queensland policy framework to address violence against women and children in Queensland. It will complement the Domestic and Family Violence Prevention Strategy 2016–2026, Queensland says: not now, not ever, and supports the Government commitment to the National Plan to Reduce Violence against Women and their Children 2010–2022 and the implementation of the safety priority area of the Queensland Women’s Strategy 2016–21.

For more information and a copy of the Queensland Violence against Women Prevention Plan, visit https://www.communities.qld.gov.au/communityservices/women/queensland-violence-against-women-prevention-plan

Domestic and Family Violence Protection and Other Legislation Amendment Bill 2016

Domestic and Family Violence Protection and Other Legislation Amendment Bill 2016

The Domestic and Family Violence Protection and Other Legislation Amendment Bill 2016 (the Bill) was passed by the Queensland Parliament on 11 October 2016.

The Bill is part of an ongoing reform process in response to the report of the Special Taskforce on Domestic and Family Violence in Queensland and makes important improvements to better protect victims of domestic and family violence and their families, strengthen the justice response to domestic and family violence, and support the delivery of integrated service responses.  

Information on the key changes is provided in the factsheet.

The amendments will commence on a day to be fixed by proclamation.