Overview
These free, online training courses teach venue staff how to support and protect clients, colleagues, and themselves in the instance of gambling harm. All participates will receive a certificate upon completion of the respective courses.
Two courses are available:
1. Understanding Gambling Harm
This training is ideal for new staff, or as a refresher for existing staff.
It will cover three core modules:
- Understanding gambling harm
- Connecting with patrons
- Taking care of yourself.
2. Responding to Gambling Harm
This training is ideal for venue managers, CLOs, and senior staff.
It will cover three core modules:
- Beneath gambling harm
- Emotional intelligence
- Exclusions 101.
All training has been developed by Queensland’s Department of Justice (DoJ).
Dates & times
Please visit the registration form to see upcoming dates.
Training is also available on-demand upon request.
Cost
Free
For more information
For more information or to request on-demand training, please contact Stephen from the RAQ Gambling Help Service at:
[email protected]
1800 858 858
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Free online training for gaming venue staff