Senior Relationship Services
Senior Financial Protection Service (SFPS)
Together, we’ll find a way to help seniors make safe, informed financial decisions
Overview
The Senior Financial Protection Service protects older people from financial abuse.
This free service offers information, education, and resources to help seniors and pensioners make informed financial decisions later in life.
Who is this service for?
We provide information and referral to anyone in the community, regardless of age.
This service provides case management for people ages 60 and up (or 50 and up for First Nations Peoples) in Queensland who may be experiencing financial abuse or who need guidance in making financial decisions.
My Senior Financial Protection Service case manager took the time to listen to me and help me sort out my bank statements. My son had been taking money from my account and refused to pay it back. My case manager helped me work out how much money was taken and changed my bank accounts. I was supported throughout my attempts of seeking resolution with my son and was referred to the Senior Mediation Support Service who arranged mediation and counselling for me. I so grateful there was a service who could help me find a path to resolution.
Lee
,
Senior Financial Protection Service Client
How can I access the Senior Financial Protection Service?
You can access the Senior Financial Protection Service by calling 1300 063 232.
You’ll speak to a practitioner who can provide information, guidance, or schedule an appointment for you.
What do I need to know about the Senior Financial Protection Service?
How much does the Senior Financial Protection Service cost?
The Senior Financial Protection Service is free.
What is financial abuse?
Financial abuse is a form of abuse that occurs when someone is financially exploited or manipulated. It can include controlling finances, withholding money, or various forms of stealing.
The World Health Organisation (WHO) defines elder financial abuse as “any illegal or improper exploitation or use of funds or resources of the older person.”
Financial abuse is one of the most common types of elder abuse reported in Queensland.
Get in Touch
To contact the Senior Financial Protection Service, please call 1300 063 232.
