Separation Services
Telephone Dispute Resolution Service (TDRS)
Together, we'll find a way to find agreement and positive outcomes for everyone involved in separation.
Overview
The Telephone Dispute Resolution Service (TDRS), is a national telephone-based service that provides child-focused, family dispute resolution to families experiencing issues or having difficulties in navigating complex situations.
Who is this service for?
Anyone experiencing family issues or struggling to negotiate difficult family circumstances can call TDRS. Whether you’re in Queensland, Australia, or even overseas, the TDRS team will be able to answer your call and offer support.
I’m thankful for the patience, discernment, support, and skill I was met with when I called. On a professional note, I learnt a lot, and on a personal note, I appreciate the safe container that was created for me.
Garry, 48
,
TDRS client
How can I access TDRS?
To access the Telephone Dispute Resolution Service, you need to be referred. A referral can be made by:
- The Family Relationship Advice Line
- Family Relationship Centres, or
- Other services funded under the Australian Governments’ Family Support Program.
If one of these services believe your situation would benefit from Family Dispute Resolution and that the telephone would be the best mode of service delivery, they will help you to access TDRS.
What do I need to know about TDRS?
The Telephone Dispute Resolution Service operates as a component of the Family Relationship Advice Line.
The service operates between 8am and 8pm Monday through Friday, and from 10am to 4pm on Saturdays (excluding public holidays).
